<img src="//bat.bing.com/action/0?ti=4069002&amp;Ver=2" height="0" width="0" style="display:none; visibility: hidden;">

Leadership

matt-email-illusportrait-800x800
Matt Walde

Founder and President

Matt founded this agency in 2004 with the mission of making paid advertising approachable and accessible for SMBs in the Midwest. Over the past 20 years, he has expanded Brightlark into SEO, Marketing Automation, Content Marketing, and Sales and Marketing Alignment. Today, as a HubSpot CRM Studio, we plan, design, and implement HubSpot CRM portals for socially responsible businesses.

Matt currently live in Denver, CO, with his beautiful wife and two amazing sons. When he's not working, he's likely at a soccer field watching his boys compete. In Matt's free time, he enjoy golf and cooking—both are definitely works in progress.

jacoby-email-illusportrait-800x800
Matt Jacoby

Service Director

Matt oversees the operations of our services team and ensures our clients are well taken care of. With 20 years of experience in website development, SEO, marketing automation, and digital marketing, Matt specializes in WordPress, HubSpot and inbound marketing.

Matt currently lives with his wife and 3 children in Madison, WI, is an avid drummer of 30 years, and enjoys geeking out in the arts of music, business operations and entrepreneurship.

erin-email-illusportrait-800x800
Erin Shimamoto

Service Operations Manager

Erin brings over 11 years of expertise in design, communication, and service operations. She excels in optimizing processes, transforming complex challenges into streamlined, effective solutions. Her experience spans both in-house and agency settings, working with a diverse range of clients, from local businesses to global brands.

Based in Milton, FL, Erin enjoys exploring her creative side through various crafts and indulging in her passion for thriller movies, reality TV competitions, and discovering the best dessert spots.

We're on a mission to transform the way socially responsible businesses connect with their customers by making every interaction meaningful, personal, and human-centered.

Our Mission Work

We plan, implement, and manage CRM systems that align Sales, Marketing, and Service teams, ensuring they work together seamlessly to meet the needs, desires, and goals of their customers.

Our Vision

To accelerate positive change in the world by giving forward-thinking, socially responsible businesses the CRM solutions they need to thrive.

Our Values (Also known as Immutable Laws)

b-il-kind

Kind

Be kind, expect kindness, and foster positivity through empathetic and considerate engagements.

b-il-human

Human

Find humor in the moment, treat others as you wish to be treated, value others’ time, and respond promptly and in a friendly manner.

b-il-professional

Professional

Express yourself authentically with professionalism in attire, conduct, and commitment to excellence in all interactions. 

b-il-organized

Organized

Cultivate an organized work environment, including virtual spaces, to boost efficiency and maintain a polished, reliable image in every aspect. 

b-il-responsible

Responsible

Prioritize client work and engagements, ensuring a great experience, and balance it with a commitment to excellence before indulging in personal interests and activities.

We're proud to support businesses that drive positive change in the world:

codespire

CodeSpire taught computer coding to students, aiming to build fluency in multiple programming languages and foster creative problem-solving. They offered classes and workshops to inspire the next generation of tech enthusiasts.

metrocaring

As a leading anti-hunger organization in Colorado, Metro Caring works with the community to meet people’s immediate need for nutritious, culturally relevant food while building a movement to end hunger at its root causes.

urbanpeak

Urban Peak ignites the potential in Denver youth to exit homelessness and create self-determined, fulfilled lives. Urban Peak provides a full convergence of services for youth ages 12 through 24.

mindsmatter

Minds Matter Colorado connects driven and determined students from low-income families with the people, preparation, and possibilities to succeed in college, create their future, and change the world.

Our Area of Innovation

Brightlark is renowned for an exceptional, end-to-end client experience that surpasses typical agency expectations to ensure our clients get the in-depth strategy they want, the tactical deliverables they need, and a level of reporting that provides clarity and direction around each effort's value and performance. This approach reduces client frustrations, increases transparency, and strengthens trust.